IT & DATA MANAGEMENT RESEARCH, |
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How Federal CIOs can Leverage ITIL IT Service Management to Enhance Mission Effectiveness
Abstract: Undoubtedly, federal CIOs are under pressure to produce results through IT that improve mission outcomes at the lowest possible cost and with the highest possible success. Yet, most federal cabinet agencies are decentralized and federated, making the process of moving the agency toward enterprise outcomes extremely difficult. To be sure, these CIOs face huge challenges - with the record of accomplishment mixed at best - making it difficult to position the CIO as an effective business change agent. In order for federal CIOs to gain credibility, they must deliver high-performance utility services effectively, which calls for the implementation of commercial IT Service Management best practices such as ITIL. Join ITSM expert Hank Marquis and Haycock Strategies President and Federal IT expert Bob Haycock for this 1-hour Webinar for guidance on how to apply ITIL in a decentralized and federated environment. You’ll also learn: * Where to start * How to plan * How to show return on investment If you want to learn how to seamlessly and effectively implement ITIL in a decentralized and federated environment, this is a can’t-miss event. |
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