IT & DATA MANAGEMENT RESEARCH, |
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Service Catalog - A Service Management Keystone and Much More
Abstract: EMA recently completed research to better understand how service catalogs are selected, deployed and utilized. The goal was to discover actionable information for both IT professionals considering service catalog adoption and IT vendors delivering service catalog solutions. The research included a survey with more than 150 IT professionals and in-depth focal interviews conducted with a subset of the survey respondents. Join EMA Senior Analyst Paul Burns for this one-hour Webinar to learn about the breakthrough findings from this research. Topics include: * The expansion of the service catalog outside of IT * Stand-alone vs. integrated service catalogs * Business drivers for service catalog deployment * Expected returns and actual benefits of investment * Service catalog adoption patterns * Outcomes of current service catalog deployments * Future plans for service catalog deployments * Inhibitors to service catalog projects * Attitudes toward service catalogs If you are involved in service catalog initiatives, within IT or across the enterprise, view the replay today! |
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