It has been one year since ITIL Version 3 was released. Considerable changes and additions have been made. What makes sense for your company? Do you need to send everyone back through the foundations class? Maybe you are just now considering initial ITIL training?

Join EMA Senior Consultant Stewart Cole and ITSM Solutions’ Rick Lemieux for this one-hour Webinar to get a clear and concise picture of the substantial changes to ITIL in Version 3 and learn what they mean to you and your company. They discuss the benefits of upgrading skills, explore what your peers are doing, and highlight available training solutions.

Topics include:

• The purpose of changing ITIL V2
• What’s new in ITIL V3
• Determining when or if you need to upgrade
• Business drivers for ITIL training
• EMA research on real-world ITIL implementations
• Flexible and affordable ITIL training solutions

If you are contemplating any IT Service Management initiative, you owe it to your organization and yourself to view the replay of this informative event!