IT & DATA MANAGEMENT RESEARCH, |
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Automating ITIL V3 Event Management with IT Process Automation: Improving Quality while Reducing Expense
Abstract: The new ITIL V3 Event Management process establishes the monitoring, detection and escalation of events as the basis for managing deviations to expected IT operations. Event Management is not the same as monitoring, however; careful attention to capturing and applying knowledge gained from monitoring tools is critical to achieve the benefits possible from IT Process Automation (ITPA). Join ITIL expert Hank Marquis and NetIQ Chief Service Management Strategist Travis Greene to hear a discussion about ITIL V3 Event Management value, principles and activities, as well as how to design for automation. During this one-hour Webinar, you will also learn: *How effective automation of the Event Management process can reduce IT operations expenses *How properly designed and supported Event Management can improve quality by: -Avoiding incidents and speeding resolutions -Reducing IT workload in order to scale into additional ITIL process improvements like Problem, Change, Service Level and Configuration Management If you are involved in event management at your organization, view the replay today! Please note: This is a sponsored Webinar and EMA shares registration information with the event sponsor. |
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