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At Enterprise Management Associates (EMA), we specialize in providing cutting edge research and expert insights across a wide range of critical areas.

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BMC Helix 25.2: Advancing AI in ITSM and AIOps
Impact Brief 06/02/2025

BMC Helix 25.2: Advancing AI in ITSM and AIOps

With the release of BMC Helix 25.2, BMC is executing a strategic leap forward in its AI-driven servi...
Informatica Spring 2025: A Unified AI Data Management Vision Emerges
Impact Brief 04/02/2025

Informatica Spring 2025: A Unified AI Data Management Vision Emerges

Informatica’s Spring 2025 release isn’t just a routine update—it’s a statement of intent. The compan...
ServiceNow’s Yokohama Release Advances AI-Driven Enterprise Automation
Impact Brief 03/27/2025

ServiceNow’s Yokohama Release Advances AI-Driven Enterprise Automation

ServiceNow today (March 11, 2025) announced the availability of its next major release - Yokohama. T...
ServiceNow and NVIDIA Expand AI Partnership to Advance Agentic AI for Enterprises
Impact Brief 03/27/2025

ServiceNow and NVIDIA Expand AI Partnership to Advance Agentic AI for Enterprises

ServiceNow and NVIDIA have announced an expanded strategic partnership to drive advancements in agen...
Red Hat OpenShift 4.18: Advancing Hybrid Cloud Capabilities with Enhanced Security, AI Integration, and Multi-Cloud Support
Impact Brief 03/27/2025

Red Hat OpenShift 4.18: Advancing Hybrid Cloud Capabilities with Enhanced Security, AI Integration, and Multi-Cloud Support

Red Hat’s release of OpenShift 4.18 on February 25, 2025 marks a significant advancement in hybrid c...
IBM to Acquire DataStax
Impact Brief 03/04/2025

IBM to Acquire DataStax

IBM announced plans to acquire DataStax, a leader in real-time, AI-powered data management, to enhan...
Xurrent Acquires Zenduty
Impact Brief 03/03/2025

Xurrent Acquires Zenduty

On February 27, 2025, Xurrent™, a service and operations management platform specializing in IT Serv...
SysAid Enhances AI-Driven IT Asset Management with Advanced Discovery, Powered by Lansweeper
Impact Brief 03/03/2025

SysAid Enhances AI-Driven IT Asset Management with Advanced Discovery, Powered by Lansweeper

SysAid significantly enhanced its IT Asset Management (ITAM) capabilities through a strategic integr...
Riverbed Launches Smart OTel, A Game Changer in OpenTelemetry
Impact Brief 02/28/2025

Riverbed Launches Smart OTel, A Game Changer in OpenTelemetry

Riverbed Technology has recently unveiled Riverbed Smart OTel, an innovative solution that is poised...
ServiceNow’s Acquisition of Moveworks Signals a Major AI Expansion
Impact Brief 02/28/2025

ServiceNow’s Acquisition of Moveworks Signals a Major AI Expansion

ServiceNow has announced its intent to acquire Moveworks, a leading provider of generative AI-driven...
AIOps-powered IT service: insight for action
E-book 11/27/2024

AIOps-powered IT service: insight for action

Thousands of global IT leaders inform EMA’s research-based views of AIOps. The bottom line is that A...
AI and GenAI: Redefining IT service
E-book 11/27/2024

AI and GenAI: Redefining IT service

EMA recently enlisted a global panel of IT service and IT operations professionals to examine the ro...
Cloud Canaries: Reinventing Observability with OpenTelemetry Integration
Impact Brief 11/08/2024

Cloud Canaries: Reinventing Observability with OpenTelemetry Integration

Cloud Canaries announced a significant development in observability solutions with its Observability...
ITAM 2024: The CxO perspective…because business runs on IT assets
E-book 10/23/2024

ITAM 2024: The CxO perspective…because business runs on IT assets

This ebook summarizes EMA’s 4th annual research on the state of ITAM. It examines changes that are u...
Microsoft Teams vs. MTTR
E-book 08/27/2024

Microsoft Teams vs. MTTR

Early in 2024, EMA conducted in-depth research on the current state of incident management.  A globa...
SolarWinds AI in Service Desk
Impact Brief 07/01/2024

SolarWinds AI in Service Desk

SolarWinds introduced a transformative AI initiative aimed at advancing IT Service Management (ITSM)...