EMA E-Books

Resources for you:

AIOps-powered IT service: insight for action
E-book 11/27/2024

AIOps-powered IT service: insight for action

Thousands of global IT leaders inform EMA’s research-based views of AIOps. The bottom line is that A…
AI and GenAI: Redefining IT service
E-book 11/27/2024

AI and GenAI: Redefining IT service

EMA recently enlisted a global panel of IT service and IT operations professionals to examine the ro…
ITAM 2024: The CxO perspective…because business runs on IT assets
E-book 10/23/2024

ITAM 2024: The CxO perspective…because business runs on IT assets

This ebook summarizes EMA’s 4th annual research on the state of ITAM. It examines changes that are u…
Microsoft Teams vs. MTTR
E-book 08/27/2024

Microsoft Teams vs. MTTR

Early in 2024, EMA conducted in-depth research on the current state of incident management.  A globa…
IT outages: 2024 costs and containment
E-book 04/25/2024

IT outages: 2024 costs and containment

For more than a decade, industry pundits and press pegged the cost of an IT outage at $5,600 per min…