Dan Twing

Dan Twing

President and COO

As President and COO of Enterprise Management Associates, Dan develops and executes strategic market research, delivers value to IT organizations through consulting engagements, and directs product developments and marketing efforts. Dan has over 30 years of experience in information systems, software development, and technology outsourcing.

Prior to joining EMA, Dan was the president & CEO of NETdelivery. Dan led the company through changing strategic direction, identifying and penetrating new markets, and realigning corporate assets to support a new strategy. He also led the product development, engineering, quality assurance, program management, professional services, and customer support functions.

As VP of Financial Products for the Electronic Commerce division of EDS, a leading global information technology services company, Dan spearheaded product strategy, system development, operations, and customer support functions. During his 14 years with EDS, Dan also held product management and systems engineering positions, managing and operating a variety of banking systems, payment systems, and other electronic commerce services.

Dan’s experience managing multi-site and multi-cultural service operations gives him a unique, hands-on perspective into outsourcing and managed service providers. He is a coauthor of CMDB Systems: Making Change Work in the Age of Cloud and Agile.

In his spare time, Dan enjoys playing pool and working on furniture restoration.

  • M.B.A., Marketing, University of North Texas
  • Certified Management Accountant
  • B.S., Finance and Economics, Saint Cloud State University

Secondary Coverage

  • Workload automation (WLA)
  • Robotic process automation (RPA)
  • Process orchestration
  • Workflow automation 
  • AI-driven automation
  • Blockchain-based automation

Coverage Definition

Intelligent automation is a holistic solution for digital transformation. The practice area encompasses workload automation, robotic process automation, and blockchain-based and AI-driven automation. It examines the management of process orchestration and workflows.